Refund Policy

If you change your mind

You can cancel your order and receive a refund if you get in touch before it is shipped. Order cancellations must be cancelled before 2pm on the day you order. 

Please note: if your order was placed on a Saturday, Sunday or Bank Holiday you can cancel before 2pm on the next working day.

If your products have already shipped, we're happy to refund the cost of unwanted products. You'll need to cover the cost of returning the items to us and all items need to reach us in their original, unopened state within 14 days of them being delivered to you.


Damaged and Faulty Goods

If you are concerned your products have arrived faulty or damaged, please get in touch using our Contact Us options


How to return your item

We recommend you return your parcel using a service that you can track and confirm delivery to us. When we receive your parcel, we will inspect the contents and confirm you are eligible for a refund. Your refund will be processed via the same payment method you used and will take approximately 5-7 days.

Below is the return address. However, we recommend you drop us an email at sweet@jeansjams.co.uk before returning your item so we can talk through your reason for return.


Returns Address:

Jean's Jams,
Valley View Food Company Ltd.
Newburn Valley View,
The High Street,
Newburn,
Newcastle upon Tyne.
NE15 8LN

A Family Business with a Passion for Jam

Jean’s Jams has been proudly family-owned for over 20 years. What began in Jean’s kitchen with a love of honest, homemade preserves has grown into a small, dedicated team still committed to doing things the proper way.

While Jean is now happily retired, her name and approach live on — rooted in tradition, packed with flavour, and made with care.

OUR JAMS

Crafted by Hand, Not by Factory

We believe jam should taste like real fruit — not fillers, flavourings, or over-processed sugar. That’s why every jar is handmade in small batches using open-pan methods that allow the natural ingredients to shine.

We don’t cut corners or compromise on quality. Every batch is cooked with the same care you'd give in your own kitchen — just with a few more jars at the end of the day!

BEST SELLER

More Fruit, More Flavour

Our recipes are all classified as 'extra jam' — meaning they legally must contain at least 45% fruit. But we don’t stop there. Many of our jams are made with up to 70% fruit, giving a richer, more intense flavour that sets us apart from mass-produced alternatives.

OUR CHUTNEYS