Refund Policy

If you change your mind

You can cancel your order and receive a refund if you get in touch before it is shipped. Order cancellations must be cancelled before 2pm on the day you order. 

Please note: if your order was placed on a Saturday, Sunday or Bank Holiday you can cancel before 2pm on the next working day.

If your products have already shipped, we're happy to refund the cost of unwanted products. You'll need to cover the cost of returning the items to us and all items need to reach us in their original, unopened state within 14 days of them being delivered to you.

Damaged and Faulty Goods

If you are concerned your products have arrived faulty or damaged, please get in touch using our Contact Us options

How to return your item

We recommend you return your parcel using a service that you can track and confirm delivery to us. When we receive your parcel, we will inspect the contents and confirm you are eligible for a refund. Your refund will be processed via the same payment method you used and will take approximately 5-7 days.

Below is the return address. However, we recommend you drop us an email at sweet@jeansjams.co.uk before returning your item so we can talk through your reason for return.

Returns Address:

Jean's Jams,
Valley View Food Company Ltd.
Newburn Valley View,
The High Street,
Newburn,
Newcastle upon Tyne.
NE15 8LN